CASE OF REFUNDS AND RETURN
1 Right of withdrawal
The Products cannot be returned for a refund, or exchanged for another item, except in the following limited cases:
The bought item, as delivered, is materially different from that which was ordered (e.g. different size, color, material, model, version).
Examples of legitimate cases for a return or exchange:
Ordered item was short-sleeved, but the delivered item is long‐sleeved
Ordered item was size S, but the delivered item is size M
Ordered item was Black, but the delivered item is White
The delivered item was damaged in transit or before shipment (damages caused by the buyer shall NOT be subject to return or exchange).
The delivered item has significant defects.
Examples of significant defects:
The zipper of the boot cannot be closed
The shirt is missing a button
The shoes are missing their shoelaces
In each of the cases above, sufficient evidence must be provided, via Contacts Section, the item in order for a return or exchange to be authorized.
2 Exclusion of the right of withdrawal
The Products are shipped in a parcel that guarantees their integrity during transportation.
To validly exercise the right of withdrawal, the Products (including footwear and accessories) must be returned in their original packaging/boxes (the ones bearing the brand name) undamaged, as the same are an integral part of the Products.
Products must also be returned with the original tags and along with any possible original accessory that is provided with (e.g. dustbags, garment covers, etc.), including the authenticity label and security seal, which must not be cut, broken or altered in any manner whatsoever.
Products must also be returned in the same condition in which they were originally shipped, i.e. not worn, washed or altered in any way. The soles of the shoes must be in the same condition in which they were sent, without any signs of wear.
If you no longer have the parcel in which we sent the Products to you, please insert the Products (including the packaging, box, dustbag, garment covers and all additional accessories) in an alternative parcel. At all event, please ensure that the parcel you have arranged is suitable to ensure the integrity of the Products during transportation.
We cannot accept the return of Products that have been custom made, or customized or damaged in any manner whatsoever.
The right of withdrawal is also excluded in relation to sealed products that are not suitable to be returned for their inner nature, for hygienic reasons or for reasons related to the protection of health and that have been opened after their delivery, such as, but not limited to, underwear or beachwear.
In the above-mentioned cases, we might decide to deliver back the Products to you at your expenses.
3 Procedure for making a return
To make a return, you must fill in and send us the withdrawal form uploaded the Returns section of the Website, within 7 days from the receipt of the Products.
Alternatively, you can inform us that you want to exercise the right of withdrawal through a different written and unequivocal communication, by contacting us at the contact details indicated in the Contacts section of the Website.
The Products must be delivered to the selected courier within 7 days from when you sent us the withdrawal form.
For more information on how to make a return, you can contact us at the contact details indicated in the Contacts section of the Website.
4 Size change
Exchanging items or sizes is not possible. To do so a return must be requested a new, separate, order must be placed.
For more information on how to make the size change, you can contact us at the contact details indicated in the Contacts section of the Website.
5 Return Expenses – Refund
The return shipping costs, i.e. those for the return of the purchased Products, shall be borne by you even if the return is managed and fulfilled by us.
Upon receipt of the returned Products, we will check their compliance with the original conditions and that none of the causes of EXCLUSION OF THE RIGHT OF WITHDRAWAL indicated in these Terms and Conditions nor the causes provided for by law to that effect occurred. If the right of withdrawal has been properly exercised, we will notify you of the acceptance of the return by email and we will refund you all payments received in relation to the Products subject to the right of withdrawal, within 10 (ten) days from the date of acceptance of the return.
The refund will be made using the same payment method you used during the purchase process. If you paid by bank transfer, please provide us with the bank details necessary to make the refund, by sending an email to the contact details indicated in the Contacts section of the Website.
Refunds are made in Japanese Yen. Please also note that the refund will not include return shipping costs and customs charges, which shall be borne by you.
1 Right of withdrawal
The Products cannot be returned for a refund, or exchanged for another item, except in the following limited cases:
The bought item, as delivered, is materially different from that which was ordered (e.g. different size, color, material, model, version).
Examples of legitimate cases for a return or exchange:
Ordered item was short-sleeved, but the delivered item is long‐sleeved
Ordered item was size S, but the delivered item is size M
Ordered item was Black, but the delivered item is White
The delivered item was damaged in transit or before shipment (damages caused by the buyer shall NOT be subject to return or exchange).
The delivered item has significant defects.
Examples of significant defects:
The zipper of the boot cannot be closed
The shirt is missing a button
The shoes are missing their shoelaces
In each of the cases above, sufficient evidence must be provided, via Contacts Section, the item in order for a return or exchange to be authorized.
2 Exclusion of the right of withdrawal
The Products are shipped in a parcel that guarantees their integrity during transportation.
To validly exercise the right of withdrawal, the Products (including footwear and accessories) must be returned in their original packaging/boxes (the ones bearing the brand name) undamaged, as the same are an integral part of the Products.
Products must also be returned with the original tags and along with any possible original accessory that is provided with (e.g. dustbags, garment covers, etc.), including the authenticity label and security seal, which must not be cut, broken or altered in any manner whatsoever.
Products must also be returned in the same condition in which they were originally shipped, i.e. not worn, washed or altered in any way. The soles of the shoes must be in the same condition in which they were sent, without any signs of wear.
If you no longer have the parcel in which we sent the Products to you, please insert the Products (including the packaging, box, dustbag, garment covers and all additional accessories) in an alternative parcel. At all event, please ensure that the parcel you have arranged is suitable to ensure the integrity of the Products during transportation.
We cannot accept the return of Products that have been custom made, or customized or damaged in any manner whatsoever.
The right of withdrawal is also excluded in relation to sealed products that are not suitable to be returned for their inner nature, for hygienic reasons or for reasons related to the protection of health and that have been opened after their delivery, such as, but not limited to, underwear or beachwear.
In the above-mentioned cases, we might decide to deliver back the Products to you at your expenses.
3 Procedure for making a return
To make a return, you must fill in and send us the withdrawal form uploaded the Returns section of the Website, within 7 days from the receipt of the Products.
Alternatively, you can inform us that you want to exercise the right of withdrawal through a different written and unequivocal communication, by contacting us at the contact details indicated in the Contacts section of the Website.
The Products must be delivered to the selected courier within 7 days from when you sent us the withdrawal form.
For more information on how to make a return, you can contact us at the contact details indicated in the Contacts section of the Website.
4 Size change
Exchanging items or sizes is not possible. To do so a return must be requested a new, separate, order must be placed.
For more information on how to make the size change, you can contact us at the contact details indicated in the Contacts section of the Website.
5 Return Expenses – Refund
The return shipping costs, i.e. those for the return of the purchased Products, shall be borne by you even if the return is managed and fulfilled by us.
Upon receipt of the returned Products, we will check their compliance with the original conditions and that none of the causes of EXCLUSION OF THE RIGHT OF WITHDRAWAL indicated in these Terms and Conditions nor the causes provided for by law to that effect occurred. If the right of withdrawal has been properly exercised, we will notify you of the acceptance of the return by email and we will refund you all payments received in relation to the Products subject to the right of withdrawal, within 10 (ten) days from the date of acceptance of the return.
The refund will be made using the same payment method you used during the purchase process. If you paid by bank transfer, please provide us with the bank details necessary to make the refund, by sending an email to the contact details indicated in the Contacts section of the Website.
Refunds are made in Japanese Yen. Please also note that the refund will not include return shipping costs and customs charges, which shall be borne by you.